Terms of Service

If you do not agree with these terms, please do not use our website.

 

1. ACCEPTANCE OF TERMS

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.

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2. USE OF WEBSITE

You agree to use our website only for lawful purposes and in a manner that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the website. Prohibited behavior includes, but is not limited to:

• Engaging in illegal activities.

• Harassing or causing distress to any person.

• Transmitting any harmful or malicious software.

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3. INFORMATION UPDATES

While we strive to keep the information on our website as current and accurate as possible, we recommend that guests contact us directly at info@simalemsanctuary.com for the latest applicable information regarding our services and offerings.​

 

4. PRIVACY POLICY

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website.

 

4.1 INFORMATION WE COLLECT

We may collect personal information from you in various ways, including but not limited to:

• CONTACT INFORMATION: Name, email address, phone number, and postal address.

• BOOKING INFORMATION: Details related to reservations, including payment information.

• USAGE DATA: Information about how you use our website, collected through cookies and analytics tools.

 

4.2 HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To process and manage your bookings and inquiries.

• To communicate with you regarding your reservations and provide customer support.

• To send you promotional materials, newsletters, and updates about our services (you can opt-out at any time).

• To improve our website and services based on user feedback and usage patterns.

 

4.3 LEGAL BASIS FOR PROCESSING

We process your personal data based on:

• Your consent when you provide us with your information.

• Our legitimate interests in improving our services and providing customer support.

 

4.4 SHARING YOUR INFORMATION

We do not sell or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., payment processors).

• Authorities when required by law or to protect our rights or the rights of others.

We utilize Wix as our website building and hosting platform. Personal data collected through our website is stored on Wix’s servers. Wix’s privacy practices can be reviewed here.

 

4.5 DATA SECURITY

While we implement security measures to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

 

4.6 YOUR RIGHTS

Under Indonesian law, you have the right to:

• Access your personal information.

• Request correction of inaccurate personal data.

• Request deletion of your personal data under certain circumstances.

• Withdraw consent at any time where we rely on your consent to process your personal data.

To exercise these rights, please contact us using the contact information provided below.

Your personal data may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

 

4.7 COOKIES

Our website uses cookies to enhance user experience. You can choose to accept or decline cookies through your browser settings.

Wix may use cookies and similar technologies to enhance your experience. For more information about Wix’s use of cookies, please refer to their privacy policy.

 

4.8 DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

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5. USER RESPONSIBILITIES

As a user of our website, you agree to:

• Provide accurate and complete information when making reservations or inquiries.

• Maintain the confidentiality of your account credentials and be responsible for all activities that occur under your account.

• Notify us immediately of any unauthorized use of your account or any other breach of security.

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6. LIMITATION OF LIABILITY

Simalem Sanctuary shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of, or inability to use, the website or any content therein. This includes any damages arising from errors, omissions, or delays in the content or services provided.

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7. GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Indonesia. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Indonesia.

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8. CHANGES TO TERMS

We may update these Terms of Service from time to time. We will notify you of any significant changes by posting the new Terms of Service on our website with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the new terms.

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9. CONTACT INFORMATION

If you have any questions or concerns regarding these Terms of Service or our Privacy Policy, please contact us via EMAIL: info@simalemsanctuary.com.

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10. ACKNOWLEDGMENT

By using our website, you acknowledge that you have read and understood these Terms of Service and agree to be bound by them.